Privacy & Cookie Policy

We collect personal information that you provide directly when scheduling a laundry pickup, including your name, telephone/WhatsApp number, delivery address, and email address.

When you browse our website, we automatically collect basic device and browser indicators (such as your IP address, browser type, and page access history) to optimize performance.

Any communication sent via our official WhatsApp channel, including booking requests and customer service queries, is recorded for quality assurance.

To schedule and coordinate laundry pickups, cleaning processes, order deliveries, and payments.

To send order updates, confirmations, delivery arrival estimates, and support alerts directly via WhatsApp or SMS.

To maintain and analyze website speed, search preferences, and overall operational efficiency.

Laundrykhalas will never sell, rent or trade your personal data, phone numbers or addresses to advertisers or marketers.

To carry out your order, we share your name, phone number, address, order details, photos and instructions with the independent local Partner who performs your laundry order, and with its drivers or delivery provider. They may use this information only to complete and support your order.

We may also share information with the payment, messaging, mapping and hosting providers we use to run the service, and with authorities where the law requires it.

We use secure storage and access controls to protect your personal details from unauthorised access or change.

Our website uses basic, essential cookies and browser local storage to remember your preferred language, cache page assets for faster loading, and maintain your layout selections.

We use basic analytics cookies to count page visits and identify which service sectors are most popular, helping us improve the website experience.

You can choose to disable cookies through your browser settings, though some interactive elements on our website may not function optimally as a result.

By requesting a booking or contacting us on WhatsApp, you consent to receive direct logistics and support messages from our official customer service line.

We strictly restrict these communications to updates regarding your orders, pricing clarifications, and requested bookings. We do not engage in unsolicited spam.

You have the right to request access to the personal data we hold about you (such as your registered delivery addresses) and request its correction or deletion.

You can opt out of receiving promotional announcements or logistical updates on WhatsApp at any time by replying 'STOP' or contacting our support team.