Terms & Conditions

Laundrykhalas Cleaning takes your order, arranges the visit, and is your single point of contact from booking to completion.

The cleaning is carried out by vetted, licensed partner cleaning companies in the UAE. Each partner holds its own trade licence and works to our service standards.

You deal with Laundrykhalas Cleaning for everything about your order, including any complaint or claim. Our partners are contractually responsible to us for the work they do.

Services offered: home, deep, sofa, carpet and mattress cleaning and the other services listed on our website.

All prices are in UAE Dirhams (AED) and include VAT where applicable, as shown on our website and price list.

The price is confirmed before the service starts. If the job turns out larger or different from the booking, we tell you the new price and ask for your approval before continuing.

Any minimum order value, delivery fee or express surcharge is shown before you confirm your booking.

Payment is due as shown at booking. A tax invoice is issued for every paid order.

Promo codes and credits: one per order, valid only for the dates and conditions shown with the offer, and with no cash value.

Arrival times are confirmed at booking. If we arrive late beyond the confirmed window, we will offer a discount or credit, and you may cancel without charge.

Please make sure the team can get in, and that water and electricity are available. If the team cannot get in at the confirmed time, we will rebook with you; a call-out fee may apply and we will tell you before charging it.

Please put away cash, jewellery, documents and fragile or high-value items before the team arrives.

Please tell us at booking about delicate surfaces, special materials, existing damage and any special care needs.

Please note the normal limits of cleaning: some stains and marks cannot be removed, and cleaning can reveal existing wear, fading or damage.

An item with a replacement value over AED 1,000 is a high-value item or surface. Please declare it and its value at booking; the agreed compensation basis is recorded on your order.

We may decline an item before cleaning. If we do, you are not charged for it.

We are responsible to you for damage to or loss of your property caused by our negligence or the negligence of our partner.

How we put things right, in this order: we re-clean free of charge; if that does not fix it, we repair at our cost; if repair is not possible, we pay compensation.

Compensation is the replacement value of the item, reduced by its age: under 1 year 80%, 1 to 2 years 60%, 2 to 3 years 40%, over 3 years 20%. High-value items declared at booking are compensated on the basis recorded on the order.

Please show a receipt or other reasonable proof of value. Where there is none, we will agree a fair value with you.

If we pay full replacement value for a damaged item, the item becomes ours.

Please report any damage within 48 hours of the service, with photos, and leave the item as it is so it can be inspected.

You can cancel free of charge up to 24 hours before the booked time. Later cancellations may be charged the fee shown at booking.

Refunds are made to the original payment method within 14 days of being agreed.

Contact us on WhatsApp (+971 50 384 1660) or by email (enquiries@laundrykhalas.com). We acknowledge every complaint within 24 hours with a ticket number.

We investigate with our partner within 48 hours and send you a written answer or offer within 7 working days, based on this policy.

If you are not satisfied, you can contact the Dubai Department of Economy and Tourism (consumerrights.ae, 600 545 555). Nothing in these Terms limits your right to complain to the authorities or to go to court.

We use your details only to deliver your order, as set out in our Privacy Policy. Your name, address and order details are shared with the partner and driver handling your order, and with our payment and messaging providers.

You agree that we may take and keep photos of your items, and send you order messages on WhatsApp. Marketing messages are sent only if you opt in, and you can opt out at any time.

These Terms are governed by the laws of the United Arab Emirates. The courts of Dubai have jurisdiction, without limiting any right you have under UAE consumer protection law.

These Terms are available in English and Arabic. Where the law requires, the Arabic version prevails.

Version 2.32. Your order is governed by the version in force when you placed it. Earlier versions are kept on file and available on request.